WASHING INSTRUCTIONS FOR PRODUCTS:

All linen items are machine washable with a gentle detergent at 30 degrees. Iron on the reverse side of the print, do not steam.

All leather is treated with hide treatment before shipping, so do feel free to continue to protect the leather as you would a pair of shoes.

POSTAGE

All orders ship within 1 - 2 working days of placement via Royal Mail 1st Class Signed For or MyHermes Courier  and we'll send you a shipment notification email as soon as your order goes out. If you order before midday then items will usually ship the same day. Items will need signing for so please ensure someone will be available to do so at the delivery address.

If you order any items marked as "pre-order"  these will be processed within the time frame specified, and you will receive an email as soon as the item is ready for dispatch.

Shipping rates within the UK are between £0.00-4.50 dependent on weight of item, as a general rule all wash bags, clutch bags, cushions and tote bags are £4.50. Linen swatches are sent free postage using Royal Mail 1st Class post and will not need a signature. 

All orders come gift wrapped. If you require items to be sent to different addresses please make a note of this in the 'Notes' section when ordering.

COLLECTION

If you live locally and would prefer to collect your order from the Purbeck Artisan Yard in Wareham, please enter code COLLECT at the check out which will zero any postage fees. Jenny will then email you to arrange collection.

 

INTERNATIONAL SHIPPING

All orders ship within 1 - 2 working days and if you order any items marked as "pre-order"  these will be processed within the time frame specified, and you will receive an email as soon as the item is ready for dispatch. 

Shipping for international orders is £4.50 for most products, with tote bags falling into a slightly weightier category at £9.50. Orders are shipped via Royal Mail International Standard, which aims to deliver within 5 - 7 days, but can take up longer depending on how long a package is held in customs. Please note due to size restrictions, we do not send the cushion pads for international sales, just the cushion covers. Royal Mail International Standard orders are untrackable, but if you would prefer this to be a trackable service please contact Jenny at: hello@jennysibthorp.com to arrange an alternative postage method. 

Please note that international shipments may be subject to import tax upon arrival at their destination and we are not responsible for customs fees or taxes charged upon arrival. Please contact us if you have any further questions or concerns about international shipping.

 

RETURNS

We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than spectacular in any way, returns need to be made within 7 days of receiving your order. Please contact us before sending an item back to authorise a return. Items should be sent back in original condition, and include a note stating the reason for your return or exchange, as well as a return address. We can either issue a refund or exchange for another item. In the case of a refund, please note that we do not refund shipping costs. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you. 

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