WASHING INSTRUCTIONS FOR PRODUCTS:

All linen items are machine washable with a gentle detergent at 30 degrees. Iron on the reverse side of the print, do not steam.

All leather is treated with hide treatment before shipping so do feel free to continue to protect the leather as you would a pair of shoes.

POSTAGE

Jenny ships orders each Monday, usually by Royal Mail or another suitable courier dependent on weight, and we will send you a shipment notification email as soon as your order goes out. If you need your order more urgently, please email Jenny at hello@jennysibthorp.com prior to placing your order to discuss your requirements.

If you order any items marked as "pre-order" these will be processed within the time frame specified and you will receive an email as soon as the item has been dispatched.

Shipping rates within the UK are between £0.00-8.50 dependent on size/weight of item. Linen swatches are sent free postage.

All orders come gift wrapped. If you require items to be sent to different addresses please make a note of this in the 'Notes' section when ordering.

When offering ‘Free Postage’ Jenny will revert to shipping by Royal Mail 2nd Class or another suitable courier dependent on weight for that period.

COLLECTION

If you live locally and would prefer to collect your order from Jenny's home (BA11 1FZ), please enter code COLLECT at the check out which will zero any postage fees. Jenny will then email you to arrange collection.

INTERNATIONAL SHIPPING

Jenny ships orders each Monday morning, but if you need an urgent delivery please drop Jenny an email prior to placing your order to discuss if this could be possible.

Orders are shipped via Royal Mail International Standard, which aims to deliver within 5 - 7 days, but can take up longer depending on how long a package is held in customs.

Please note due to size restrictions, we are unable to send Cushion Inners or Framed Prints for international sales, just the cushion covers or the print. Royal Mail International Standard orders are untrackable but if you would prefer this to be a trackable service please contact Jenny at: hello@jennysibthorp.com to arrange an alternative postage method.

Please note that international shipments may be subject to import tax upon arrival at their destination and we are not responsible for customs fees or taxes charged upon arrival. Please contact us if you have any further questions or concerns about international shipping.

RETURNS

We like what we make and we want you to like it too. In the unlikely event that your order arrives damaged or less than spectacular in any way, returns need to be made within 7 days of receiving your order. Please contact us before sending an item back to authorise a return. Items should be sent back in original condition, and include a note stating the reason for your return or exchange, as well as a return address. We can either issue a refund or exchange for another item. In the case of a refund, please note that we do not refund shipping costs. Should you have any other issues with an order, please don't hesitate to contact us and we'll do our very best to take care of you.